| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
|
| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
|
| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
|
| 5. |
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
|
| 6. |
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status and reviewing
your order.
|
| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
|
| 8. |
Our
return policy is available on the Terms of Sale
agreement.
|
| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
|
| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
|
| 11. |
Information about our
company is available on the About Us page.
|
| 12. |
Our contact information
is provided on our Contact Page.
|
| 13. |
During check out there is a text box
provided for additional information. The lumber is random width and length in the bundles if you put a width and length range in the comments
we will try to accomadate your specifications if the sizes are available.
|
| 14. |
Where the total shopping cart weight is from 20lbs.-200lbs. we will ship via UPS.
The UPS tracking number will be emailed to you when shipment is picked up. Total cart weights more then 200lbs will be shipped by Estes Express and a Pro number will be emailed after the shipment has been picked up.
|
| 15. |
To calculate board footage you take the thickness in inches multiplied by the width in inches multiplied by the length in feet divide that total by 12. An example: 2" x 6"- 6 ft calculation (2"x6"x6ft) divided by 12 = 6 board feet. We will ship the board footage you put in the cart.
|
| 16. |
Yes on the Home Page Navigation Menu select Shipment Tracing. You can then track either UPS or Estes Express. The UPS Tracking number or Estes Express Pro Number will be emailed to you after shipment has been picked up.
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HardwoodLumberAgent
