| Answers |
| 1. |
Yes. Our shopping cart
processes all the information by using the latest security technology: SSL
128-bit encryption.
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| 2. |
Yes, your personal
information is securely stored in our Ecommerce database with the same SSL
128-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it
again when you come back and shop from us.
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| 3. |
Absolutely not: We do
not sell, trade, or share any of your information with anyone under any
circumstances. Click here to review our Privacy
Policy.
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| 4. |
Credit cards are charged
at the time of the order, before the order is shipped out. You will
receive notification by e-mail if the payment was
approved.
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| 5. |
You can check on the
status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail to
review your order.
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| 6. |
If a tracking number is
assigned to your order, you can track the order by logging in to the Order Status and reviewing your
order.
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| 7. |
If you forgot your
password, you can retrieve it by clicking on the Forgot Password link on
the Order Status page or during the checkout
process while placing a new order.
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| 8. |
Our return policy is
available on the Terms of Sale
agreement.
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| 9. |
There are various ways
of finding a product. You can browse our online store through categories
by clicking on the main menu button links to find what you are looking
for, you can also click on 'Search' and type a search term related to what
you are looking for and all corresponding results will be
displayed.
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| 10. |
There are links and
buttons on the site to get you where you want to go. Products are
available from the main menu and under the "Products" button link, you can
also view informational web pages that we have set up so you can get some
information on our company and our products.
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| 11. |
Information about our company is
available on the About Us
page.
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| 12. |
Our contact information is provided on
our Contact Page.
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| 13. |
During check out there is a text box
provided for additional information. The lumber is random width and length
in the bundles if you put a width and length range in the comments we will
try to accomadate your specifications if the sizes are
available.
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| 14. |
Where the total shopping cart weight
is from 20lbs.-200lbs. we will ship via UPS. The UPS tracking number will
be emailed to you when shipment is picked up. Total cart weights more then
200lbs will be shipped by Estes Express and a Pro number will be emailed
after the shipment has been picked
up.
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| 15. |
To calculate board footage you take
the thickness in inches multiplied by the width in inches multiplied by
the length in feet divide that total by 12. An example: 2" x 6"- 6 ft
calculation (2"x6"x6ft) divided by 12 = 6 board feet. We will ship the
board footage you put in the cart.
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| 16. |
Yes on the Home Page Navigation Menu
select Shipment Tracing. You can then track either UPS or Estes Express.
The UPS Tracking number or Estes Express Pro Number will be emailed to you
after shipment has been picked
up.
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